Satisfaction guarantee | myrto natural cosmetics

As a natural cosmetics manufacturer that doesn't produce mass-market goods but rather manufactures high-quality premium cosmetics with meticulous care and a great deal of handcraftsmanship, we cannot offer sample sizes. All ingredients in our products are optimized for skin compatibility and extensively tested. Nevertheless, occasional individual intolerances can never be completely ruled out, even with hypoallergenic formulas containing exclusively non-irritating ingredients.

Your 30-day satisfaction guarantee

Should your skin not tolerate a myrto facial care product, you can inform us within 30 days and then immediately return the tested product to:

Institute for Natural Cosmetics Prof. Kruck
Returns – Satisfaction Guarantee
Königsberger Str. 43
51469 Bergisch Gladbach

As compensation, we will send you a goodwill voucher for the value of the goods, which you can redeem on your next order in our online shop. The voucher is valid for one year from the date of issue. Please include a copy of the invoice or delivery note with your return, along with a brief comment.

Our satisfaction guarantee applies to one facial care product per order. Travel sizes and handmade gift vouchers are excluded. If your order included a free gift, please return it unopened so we can issue you the full voucher value. Otherwise, a partial refund will be issued. Please note: We are unable to cover return shipping costs.

Customer reviews regarding the tolerability of myrto facial care

Customer Lea
Dear Myrto Team, I would like to thank you for your wonderful products, which have helped me so much to optimally care for my sensitive skin. I am very happy that I discovered your company and will continue to be a loyal customer. Thanks to your excellent philosophy and services, many people can once again approach their daily skincare routine with confidence and try new products without stress. I had severe eczema as a baby and am therefore very sensitive to ingredients (especially alcohol and fragrances). Many supposedly well-tolerated natural cosmetics are very irritating to my skin, which is why I am so happy to have stumbled upon your website by chance. I do have one more request, though: I hope that in the future it will be possible to buy a good sunscreen for the body from you. Kind regards

Customer Jil
I've been using the Organic Jojoba Day Cream S for almost a week now, and my skin is slowly recovering from the effects of numerous previous attempts with creams from well-known natural cosmetics manufacturers. Unfortunately, they all caused breakouts and itching on my sensitive skin. The Organic Jojoba Day Cream S is very economical and leaves my skin feeling relaxed, completely free of itching and redness. I'm so happy to have found a cream that works well for me with such wonderful ingredients!

Customer Melanie
This cleansing oil cleanses the skin very thoroughly yet gently. I was very surprised by how much you can get out of your skin with such a natural formula! My usual cleansing routine went straight into the bin! It irritated and dried out my skin anyway, often causing breakouts. This minimalist cleansing oil is completely different. My skin feels incredibly soft afterward, and you don't really need any additional moisturizer. :) A truly impressive product that has a very pleasant effect on my irritated and dry skin.