FAQ - Frequently Asked Questions

We don't offer free samples. The reason: Each product is painstakingly filled and labeled by hand in our factory. Furthermore, for environmental reasons, we want to avoid additional small packaging, as this is usually made of non-recyclable materials.

If you're unsure which product is right for your skin type or concerns, our customer service team will be happy to assist you personally. A look at the customer reviews on our website can also provide useful guidance when making your choice.

If you are still unable to tolerate a facial care product or are not satisfied, you can take advantage of our satisfaction guarantee : You will receive an online voucher for the value of the product, which you can redeem in our shop within one year.

Yes, we ship worldwide with the necessary customs documents. Please contact us if your country is not listed.

During checkout you will be asked for a shipping address. If you want us to deliver to a packing station, please address as follows:

• Address field: Write "Packstation" followed by the number of the Packstation.
  Example: Packstation 125
  Note: As soon as you enter the term Packstation in the address field, you will receive further information.
  
• Field Apartment, Room, etc.: Enter your postal code.
  Example : 8823523

Here you can see an example

Feel free to write us a message or call us on 02202-459612. We would be happy to talk about the possibilities of cooperation and how the myrto products can expand your range.

After you have registered as a commercial customer, you will receive special conditions for a minimum order value of 250 euros net.

The price reduction for business customers in the new shop works via a discount code that is automatically applied as soon as the minimum order value is exceeded. You'll see the reduced price when you go to checkout. The discount will be displayed there.

Due to the minimum order value, you must first fill your shopping cart to 495 euros to reach the minimum order value of 250 euros net and the discount is automatically applied.

If you have your own website dedicated to natural cosmetics, you can display and link to our products on your site. This way, you'll receive a commission when our products are sold through your site. You can find out more details here .

You can find out the details here

Due to a technical problem migrating your customer data, you are currently unable to log into your customer account as usual.

We are pleased to inform you that you will probably be able to place orders and access your customer account as usual from January 3, 2025. Until then, you will still have the option of completing orders quickly and easily via the express checkout in our shop.

If you have any questions or need assistance with your order, our customer service team will be happy to help you:

The transferred customer data had to be deleted and transferred again. Associated product reviews were also deleted. We will restore these in the near future.