FAQ - Frequently asked questions
Here you can find frequently asked questions about the shop. You can find the content information on our products and raw materials in the corresponding product categories such as Hair Care, Body Care, Face Care, Perfume and in the corresponding sub-categories.
In our Blog System you will find numerous articles that will give you a sound understanding of natural cosmetics and provide interesting background information.
Questions about shipping & payment
Enter a different delivery address. You only need to provide the following special information:
- Post number -> the pure number without additional information is entered in the additional address field
- Packstation no -> comes in the house number field
- Name, first name, city, zip code as usual.
Simply enter a different delivery address and add "Postfiliale" to the address.
Simply select paypal and then credit card and follow the instructions. You don't need to have a PayPal account.
Yes, this also works without a PayPal account. Select paypal and then credit card and follow the instructions.
Yes, please select paypal and then purchase on account. PayPal approves the purchase after a positive credit check. You don't need to have a PayPal account.
Yes, this also works without a PayPal account. Select paypal and then purchase on account and follow the instructions. PayPal approves the purchase after a positive credit check.
Questions about product reviews
Would you like to try out the myrto facial care products in advance? Take your time, slowly increase the application and let your skin get used to the concentrated natural ingredients. This works best with our standard sizes. We are convinced that our products can also be tolerated by extremely sensitive skin, so that almost every skin can benefit from myrto facial care. If you still do not tolerate a facial care product well or are not completely satisfied with it, you will receive an online voucher for the value of the goods, which you can redeem in our shop within one year.
1. Fill the shopping cart
2. Switch to the shopping cart - This can be done by selecting a product or by clicking on the shopping cart symbol that can be seen in the upper right area
3. In the shopping cart bar on the right, click on "Edit shopping cart" (see illustration)
4. Confirm: "I have a voucher"
5. Enter your voucher code and press the return key
6. The voucher value will be credited to your order if the minimum order value is 25 €
1. Go to the relevant product page
2. Click the Reviews tab (see illustration). This is located next to the Description tab
3. Scroll all the way down and share your experience with other customers and us
4. The more detailed you describe your experience, the more helpful it is for other customers to find the best fit product
Questions about cooperation
Thank you for your interest in our products. Just click on the link and send us an inquiry. Or call us at +49 (0) 2202-459 612. We would be happy to talk about the possibilities of cooperation and how myrto Naturkosmetik can expand your range.
Yes, we deliver word wide with DHL International incl. customs services.
Yes, we deliver already to Asia. We are experienced im preparing customs papers. Depending on the volume we select the the carrier.
Thank you for your interest in our myrto organic cosmetics. Just click on the link and send us an inquiry. We can offer you an interesting cooperation discount.